When it comes to action figures, toys and high-end collectibles from the world of pop culture, film and television, you’d be hard pressed to find a bigger and more popular online retailer than Entertainment Earth. Over the past few years they’ve become a virtual juggernaut among collectors and have largely dominated the industry. Yet the question still remains: is Entertainment Earth legit?
The answer is yes. Entertainment Earth has a solid reputation, offering a huge selection of products, solid customer service and competitive pricing. Below are a few of the details on why Entertainment Earth remains one of our favorite online retailers when it comes to collectibles.
PRICES
While some collectors may accuse Entertainment Earth of having higher-than-average prices, that isn’t the case in our experience. In fact, virtually all of the products they offer are either fair market or even better than eBay and other vendors (including competitors like BigBadToyStore). The company also offers regular discounts and sale prices, so we recommend keeping an eye out for those (especially during Black Friday and other been shopping periods). They also have a deals page that’s worth checking out from time to time.
SHIPPING
While shipping can be expensive (especially these days) in general Entertainment Earth has fairly reasonable shipping costs. In fact, they offer a 10% off and free shipping on orders over $25, making it worthwhile if you’re thinking of picking up a few items. We’ve never had any issues with our shipping before and other than a few delays due to UPS, the swag we’ve ordered has always arrived on time and in solid condition.
SELECTION
One of the primary reasons that Entertainment Earth has become a popular online destination for collectibles, is simply because of the massive selection of products they offer. This includes mainstays like action figures, prop replicas and Funkos, but they do also offer higher-end statues and figures for the more serious collector. If you’re looking for clothing and apparel they also have a decent amount of that too. They also have products from a number of major licenses, including Star Wars, Batman, Harry Potter and Marvel, so no matter what you’re fandom, chances are there’s something you’ll dig. They also have a number of exclusives, which are usually pretty solid.
RETURNS
Getting a refund can often be a huge hassle with collectibles, but in our experience that isn’t an issue with Entertainment Earth. In fact, they’ve been pretty reasonable about the few returns we’ve had to do. If a figure was damaged or has a defect, they’ll assess it and replace it with a full refund. In fact, they even had a pretty robust 90 day return policy which is something not a lot of other online collectible retailers have.
CUSTOMER SERVICE
On the few occasions we’ve had to deal with Entertainment Earth’s customer service team, they’ve been solid. There’s a 1-800 number on their website and they even have a live chat (we’ve used the latter a few times and it was pretty easy to deal with once you get past their chatbot).
REPUTATION
While Entertainment Earth has occasionally been blasted on social media, in general they have a pretty solid reputation among the collector community and a reasonably high volume of positive reviews online (do a quick search and you can check it out for yourself).
OUR REVIEW OF ENTERTAINMENT EARTH
Is Entertainment Earth legit? In our opinion the answer is 100% yes. They’re not perfect by any stretch of the imagination, but for price, quality and sheer selection they really are tough to beat and it’s not surprising that they’ve quickly become one of the world’s biggest names in online collectibles.
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